Since your product is custom printed just for you, happyfamilyhere.com DO NOT ACCEPT RETURN/ EXCHANGE. If you have any problem with the item you purchased, please let us know at firstname.lastname@example.org and let our support team do our best to assist you.
Returned to Sender & Refused Packages
This can happen if
1) an address is invalid or missing information
2) the carrier is unable to deliver your package
3) the order is refused by the customer at the time of delivery.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Happy Family Here does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (email@example.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email firstname.lastname@example.org within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.